About HFA Solutions Ltd
HFA Solutions Ltd is a Virtual Administration Company, which offers efficient, flexible, and cost-effective office support services to
businesses, authors, consultants, trainers
and individuals.
Our Virtual Administration Company can save you time money and effort by using our experience and expertise to provide administration support in and out of normal office hours allowing you time to concentrate on key areas or merely to take some time out. The Virtual Administration services we offer are not exhaustive and can be tailored to meet your needs. We can provide a free quotation based on your specific requirements, please email email us for further details.
Our remote Virtual Administration service is fast, confidential and reliable to customers throughout the UK.
Who Needs a Virtual Assistant?
Anyone who needs administrative support on a short, long or temporary basis. Virtual Administration companies are the way forward, providing businesses and busy people with a way of working smarter thus reducing expenditure. HFA Solutions Ltd can provide this invaluable service if:
- You require help but do not wish to employ a member of staff
- You need assistance for one-off projects
- A once only service
- You only need help for a few hours a day/week/month
- You need assistance when away from the office
The Benefits of Using a Virtual Assistant
- Pay-as-you-go
- Flexibility
- Reliable service whenever required
- No Recruitment fees
- No Salary, deductions, contributions etc
- No extra office equipment or space
- No training costs
Availability
Our virtual administration company is available to work normal office hours i.e. 8.30am - 5.00pm. In addition we also offer an out of hours service, which is available during evenings, weekends and holiday periods. If, for some reason, we are unable to support you we are in contact with a network of virtual admin providers and will arrange for someone who can.
Receiving & Delivery of Completed Assignments
Assignments can be sent by post, courier, fax or email. Completed assignments can be returned by post, courier or email whichever method is most appropriate.
Confidentiality & Security
All information received by HFA Solutions Ltd will be treated confidentially and will not be disclosed to a third party, unless authorised to do so by you in writing. All information is held on our computers and backups are taken daily. Upon completion of an assignment HFA Solutions Ltd will retain hard and digital copies for a period of six months. One month prior to removal we will contact you to advise of the destruction or subject to an agreement of a storage fee re-archive as necessary.
HFA Solutions Ltd is happy to sign a confidentiality agreement if required to do so.
Services
+ Word Processing
Using Microsoft Word HFA Solutions Ltd can create your documents either to 'in house' standards or formatted to your specific requirements.
+ Presentations
Using Microsoft PowerPoint presentations can be created and tailored to your requirements and to impress your audience.
Microsoft Publisher will mainly be used to produce publications such as flyers, menus, brochures, leaflets etc. However, we do have access to other software packages.
+ Mail Shots
Once documents have been produced then our virtual admin company can complete the process by routine administration practices such as filling envelopes, addressing and posting.
+ Faxing
Invoicing Service
HFA Solutions Ltd invoicing service will not only create your invoices but can also provide a follow up service to chase late payments.
Research
All research will be Internet based unless otherwise instructed and upon completion a report based on findings will be completed.
Travel Arrangements
Car Hire, Train tickets and Hotel accommodation can be arranged to meet your requirements.
Diary Appointments
As required.
+ Home Management
This service is ideal for those who want to free up some of their time or for people away from home.
+ Event Support
This service is offered to people organising seminars, courses, conferences or presentations either in the workplace or outside locations.
Costs
| Word Processing |
£10.00 per hour |
| Presentations |
£20.00 per hour |
| Mail Merge |
£10.00 per hour |
| |
- Per merged document |
£ .50 per copy |
| |
- Address Labels |
£ 1.50 per sheet of 14 |
| |
- Folding, sealing, labelling, stamping & posting |
£ .25 per envelope |
Faxes |
|
| |
- Incoming |
£ .50 per page |
| |
- Outgoing ( UK ) |
£ .75 per page |
| Invoicing |
£15.00 per hour |
| Research |
£20.00 per hour |
| Travel Arrangements |
£15.00 per hour |
| Diary Appointments |
£10.00 per hour |
| Home Management |
poa |
| Event Support |
£20.00 per hour |
Miscellaneous |
|
| |
- Couriers |
at cost |
| |
- Telephone calls on behalf of clients |
at cost |
| |
- Stamps |
at cost |
| |
- Other expenses |
at cost |
| |
- Floppy disks |
at cost |
| |
- CDs |
at cost |
Terms & Conditions of Service
On receipt of a request for virtual admin services HFA Solutions Ltd will send a Service Schedule to the Client detailing their specific needs. The Service Schedule lists details of the tasks and any specific requirements by the Client together with the approximate costs involved. HFA Solutions Ltd will notify the Client immediately of any changes to the original agreement and reserves the right to amend the Service Schedule accordingly.
All work undertaken must be accompanied by either a deposit of 25% of the estimated cost or a purchase order together with a signed Service Schedule. Upon completion an invoice will be sent and the balance/full payment is due within 30 days of the date of the invoice. In instances where cheques are not cleared by a bank any charges incurred will be the responsibility of the Client.
HFA Solutions Ltd are happy to accept assignments once our terms and conditions are agreed and signed.
HFA Solutions Ltd requires the Client to provide clear instructions of the work required. These details will appear on a Service Schedule and will be sent to the Client to be checked. In the event of poor quality material(s), insufficient materials being received or re-specification of an assignment, HFA Solutions Ltd reserves the right to revise their estimate. No work will be undertaken until both parties are in agreement and a new Service Schedule signed.
Responsibility for the final proofing of errors rests with the Client. HFA Solutions Ltd will not accept responsibility for errors found after the documentation has been returned to the Client or recipient, however we will correct any errors free of charge found within a reasonable timescale and in any case within 5 working days.
HFA Solutions Ltd will not participate in any activities in contravention of current legislation, moral or ethical codes. This includes data protection, copyright etc. Furthermore, HFA Solutions Ltd will not accept any liability for the legal consequences of the end use of any documentation produced by us or for any detriment to the Client's business for work carried out by us.
Any information received by HFA Solutions Ltd electronically, disks, CDs or memory sticks will be scanned for viruses. Emails which have unexpected or suspicious looking attachments will not be opened. Therefore, it is important when sending information that it is clearly marked.
All information received by HFA Solutions Ltd will be treated confidentially and will not be disclosed to a third party, unless authorised to do so by you in writing. All information is held on our computers and backups are taken daily. Upon completion of an assignment HFA Solutions Ltd will retain hard and digital copies for a period of six months. One month prior to removal we will contact you to advise of the destruction or subject to an agreement of a storage fee re-archive as necessary.
Contact Details
Address:
24 Bluebell Close
Taunton
TA1 3XQ
Telephone Number: 07971 457578
Fax: 01823 257883
Email: office@hfas.co.uk
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